My Virgin Media

To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. Now, customers can manage all their accounts – for broadband, TV, home phone and mobile – all in one place wherever and whenever you like.

If you have mobile with us:

Check your allowances and track your minutes, texts and data usage.

Control services like roaming, spending caps and set up Virgin Media WiFi.

Choose how much extra you’d like to spend outside your plan with a spending cap.

Manage your family’s allowance and usage with Family Plan.

See your monthly plan cost, allowances, contract term and upgrade date.

Check your balance and top up easily on Pay As You Go.

Buy a Data Add-on in a few taps.

If you have broadband, TV and home phone with us:

Check your broadband, TV and home phone package details.

See your latest bill amount, plus view previous bills and upcoming charges.

Manage your Direct Debit details and make a payment.

Check your service status and enable SMS notifications for issue updates.

Run tests on your Virgin Media kit.

Track and amend your order or appointment date easily.

Find your account number and area reference quickly.

Need a helping hand?

Broadband, TV, home phone and mobile customers can also view our nifty FAQs or tap to see relevant topics and conversations in the customer community. You can message us on the app and get notified when an agent responds to your question.

We want to keep improving! This is an app created with our customers, for our customers, and you can help us evolve it. Hit ‘Feedback’ from the More menu and we’ll use your comments to enhance the app wherever we can. Or, if you’re having any other app-related issues you can email: [email protected].